Cancellation Policy
Cancellation Policy – Vasttra
We understand that sometimes, plans change. At Vasttra, we provide a simple and transparent cancellation process to ensure a smooth shopping experience.
1. Order Cancellation Timeline
You can request cancellation within 6 hours of placing the order.
To cancel your order, please contact us through:
📞 +91 7310887976
✉️ support@vasttra.in
Note: Most orders are shipped quickly, so we may not always be able to cancel after the item has been dispatched.
2. Cancellation for Prepaid Orders
If the order is canceled before shipment → full refund is processed to the same payment mode
If the order is already shipped → cancellation is not possible
However, you may place a return request after delivery (as per our Return Policy)
3. Cancellation for COD Orders
Cancellation requests must also be placed within 6 hours
Once shipped, COD orders cannot be canceled
If you refuse delivery, future COD orders may be restricted for account safety
4. Automatic Order Cancellation
Your order may be canceled automatically in case of:
Payment failure or technical error
Unverified shipping address or incorrect details
Repeated refusal or return of COD shipments
Products running out of stock
In such cases, if any payment was deducted, it will be fully refunded.
5. Refund Timelines for Cancelled Orders
Refunds are initiated within 24 working hours after cancellation approval:
| Payment Mode | Refund Method | Time Taken |
|---|---|---|
| UPI / Wallet / Net Banking / Cards | Same payment source | 5–7 working days |
| COD Orders | Not applicable | COD not paid beforehand |
⏱️ Final reflection of refund depends on your bank’s processing time.
6. Need Help?
Our support team is here to assist you:
📞 +91 7310887976
✉️ support@vasttra.in
🕙 Mon–Sat | 10:00 AM – 6:00 PM
Our Promise
We aim to make your shopping experience delightful and flexible.
Thank you for choosing Vasttra – Your Exclusive Women’s Fashion Destination. 💖